Frequently asked questions

Some translations in the UAE must be produced by a translator registered with the Ministry of Justice — court filings, notary submissions, documents entering the attestation chain, and most material going to a government registry. Ask us before you commission the work and we will tell you plainly whether your document falls into that category. Where it does and we cannot provide it directly, we will say so and arrange it rather than delivering something that gets rejected at the counter.

Standard documents run two to three working days, which includes the independent revision step we do not skip. Urgent and same-day work is available and priced accordingly. For anything genuinely time-critical — a judgment that must be served within days, a filing deadline — tell us the deadline first and we will tell you honestly whether it is achievable before you commit to it.

Files are encrypted in transit and at rest, access is logged and removed when the project closes, and every linguist who touches your file signs a written confidentiality undertaking — freelancers included, not just employees. We classify each engagement by sensitivity, and the highest tier means no third-party automated tool touches the material at all. A mutual NDA is available before you upload anything; ask and we send it.

Where it genuinely fits, yes — offered as an explicitly labelled, explicitly cheaper tier, never applied silently. We refuse it outright for anything with legal effect, in medical settings, in government negotiation, and anywhere a recording of the interpretation could later be relied on as a record. We disclose every tool that touches your file and we do not send confidential material to services that retain it.

Yes, and we quote the whole package rather than supplying bodies into someone else's bundle: interpreters, booths, consoles, radiators, receivers and a technician on site for the duration. We staff two interpreters per language as a minimum, rotating every twenty to thirty minutes — that is a professional standard, not a cost line. Book two to three weeks ahead for multilingual events; we will consider shorter notice.

Yes, into and out of Arabic as well as English. Almost no firm in the Emirates does, which is why those pairs are usually brokered onward at a markup with nobody in the chain able to check the result. If your language is not on our list, ask anyway — we will either source it properly or tell you we cannot.

Written translation is priced per word or per page depending on the document type, with volume and repetition discounts once a translation memory exists for your account. Interpreting is priced by day or half-day with a two to three hour minimum, never hourly. Retained language desks are a fixed monthly fee against a defined volume and turnaround. We quote before we start, and we do not revise a quote after acceptance unless you change the scope.

Yes. Federal procurement requires contracts, tender documents and related correspondence in Arabic, and we work to the conventions of the receiving entity rather than to a house style. We are registered or registering as a supplier on the relevant procurement platforms; ask us for our current registration status and we will give you the specifics rather than a vague reassurance.